Many people find selling their home to be a time consuming and stressful experience. Deciding to employ the services of an agent can take much of the hassle out of selling your property.
Choosing your agent
There are many factors to consider when selecting your agent.
• Are they good negotiators? Do they have a track record in obtaining good results for the type of property that you have on offer?
• Do they come recommended? A third party, objective recommendation or referral is often provided in recognition of an agent’s previous good work.
• Do they provide a specific marketing plan for your property?
• What type of follow up system do they employ for managing enquiries about your home?
• Will they keep you regularly informed? Is it important to you as a vendor to be reliably updated upon the progress of your sale?
• Do you like the agent? Apart from results, you are forming an important relationship with a person who you will be entrusting your most valuable asset.
Your agent shall be responsible for
• Assisting in the preparation of advertising and marketing materials to be utilised during the marketing campaign.
• Follow up of sale documents with your solicitor/conveyancer.
• Field enquiries from potential purchasers and conducting inspections at your open home inspections.
• Liaising with you to report on the response of the campaign and the level of buyer interest.
• Following up and liaising with all prospective purchasers during the marketing period.
• Ensuring correct contract execution, payment of deposit to stakeholder and confirmation of sales advice to all parties.
• Follow sales process to full settlement completion.
You will also need to address the following matters -
• Preparing the paperwork - your solicitor/conveyancer will prepare a contract for sale of property which will include the lot and plan description; the exclusions and inclusions; the standard conditions; your special conditions; title search; various pertinent plans/diagrams and local environment plan and Council S149 certificate. You will need this contract prepared prior to commencement of marketing for your property.
• Preparing your property - you should keep in mind that the first impressions count. You should endeavour to display your home in its best possible condition. Avoid clutter, thoroughly clean, carry out minor repairs - put yourself in the place of the potential buyers and eliminate as many as possible objections to your home before they even arise.
Our commitment to our clients
Exemplary customer service is the platform on which Eastern Suburbs Property Group will build its business with every client being assured that his or her dealings with us will be treated as a priority. The services we provide are tailored to meet the specific needs of each individual client and delivered in a professional, ethical and accountable manner.
Service Principles
We are committed to:
• Providing our clients with professional, helpful, timely and friendly service;
• Respecting the rights and dignity of all clients.
• Complying with the relevant state and federal legislation applying to real estate industry practice.
• Responding to personal, telephone and electronic enquiries promptly providing market-related price estimates and advice based on statistical information, market intelligence and our extensive knowledge of the real estate market.
• Preparing documentation relating to sales and rentals accurately, promptly and in accordance with relevant industry guidelines or statutory requirements.
• Maintaining the highest industry standards with all advertising material and publications.
• Maintaining a technologically advanced internet site that presents credible, accurate and informative real estate market information in a user-friendly format.
Documentation and Communication
We maintain the highest standards with documentation and communication, believing it essential to present material in a format that is well presented and contains everyday words and phrases. To assist us communicate effectively with our clients, we contract the services of professionals in the areas of the law, advertising and communication.
It is our practice to ensure clients understand the terminology used in contracts and undertake to fully explain aspects they may not be familiar with.
This does not, however, constitute legal advice and we strongly advise clients to consult their legal advisor on matters of law.
Considerable care is taken with the preparation of property appraisals and other relevant documentation to ensure contents are appropriate to the particular property and presented in a clear, easily understood format.
Your Privacy
We totally respect your privacy and will not divulge any personal information you provide us without a specific request from you to do so, or where we are required by law to reveal certain details.
You have the right to access any personal information we hold in respect of your dealings with Eastern Suburbs Property Group.
Complaint Resolution
Should you have any concerns relating to the handling of a transaction or believe any aspect of our service has not met your expectations, we’d appreciate hearing from you. In the first instance, please discuss the matter with the agent dealing with you.
If you are not entirely satisfied with the resolution we ask that you contact Scott O’Connor on 0405 579 601 so he can work with you to resolve the situation.
Alternatively, you can email us at scott@espg.com.au or write to us with your concerns/comments at:
Eastern Suburbs Property Group
PO Box 476
Rose Bay NSW 2029